Payment Policy

At Zeptora, we aim to make paying for furniture simple, clear and secure. This Payment Policy explains how transactions are handled when you purchase beds, mattresses, sofas and other furniture through https://zeptora.shop.

1. Accepted Payment Methods

Our online checkout supports the following major credit and debit card networks when available through our payment provider:

  • Visa

  • Mastercard

  • Maestro

  • American Express

  • JCB

  • Discover

  • Diners Club

The payment options shown at checkout determine which methods are available for your transaction.

Card acceptance may depend on your issuing bank and payment provider.

2. Payment Currency

All prices and checkout transactions are displayed in Pounds Sterling (GBP).

If your card is associated with a different currency, your bank or card provider may apply its own exchange rate or conversion charges.

These charges are determined by the financial institution rather than Zeptora.

3. Prices and Order Totals

We aim to provide clear pricing before customers complete a purchase.

Your checkout total will reflect:

  • Purchased furniture and selected variants

  • Applicable taxes, where required

  • Applied discounts or promotional offers

  • Any optional additional service charges expressly agreed before purchase

Standard shipping is FREE on all orders within the United Kingdom.

No minimum order value is required for free standard delivery.

4. Secure Checkout

Payments are handled by the secure payment services integrated with our online store.

Relevant payment providers apply security controls designed to protect sensitive financial information.

These may include encryption, transaction verification and fraud detection measures.

Zeptora does not ordinarily store full payment card details or security codes through its store administration system.

Please complete payments only through our official checkout and do not email us complete card numbers or security codes.

5. Payment Authorization

When you place an order, the payment provider may check the card details and request authorization from the issuing bank.

Authorization may depend on:

  • Card validity

  • Available funds or credit

  • Accurate billing information

  • Bank verification requirements

  • Transaction security checks

A payment may be declined if authorization is unsuccessful.

We cannot dispatch an order until the required payment conditions have been satisfied.

6. When Payment Is Taken

Depending on the checkout payment provider, payment may be collected immediately or after authorization.

The transaction details shown at checkout determine the payment arrangement for your order.

Following a successful transaction, we will send an order confirmation email.

7. Unsuccessful Payments

If your payment does not go through:

  1. Check the card number and expiry date.

  2. Confirm that your billing information is accurate.

  3. Ensure your bank has authorised the transaction.

  4. Try another accepted payment method if available.

  5. Contact your bank or our support team if the problem continues.

We cannot override an issuing bank's payment refusal.

8. Payment Security and Fraud Prevention

For customer protection, some transactions may require additional verification.

We may contact the customer if an order raises a legitimate security concern.

An order may be temporarily delayed or cancelled where payment cannot be verified, subject to applicable law.

Any payment collected for a cancelled order will be refunded as required.

9. Furniture Order Payments

Beds, sofas, mattresses and other furniture are purchased using the payment methods available at checkout.

Any special delivery or furniture-related service involving an additional charge must be clearly disclosed and accepted before the customer is charged.

We do not require customers to send payment to unrelated personal accounts.

10. Order Cancellations and Refunds

If an order needs to be cancelled before dispatch, contact our customer support team promptly.

Where payment has already been collected and a refund is due, it will be made to the original payment method within the applicable legal deadline.

For approved voluntary returns, we aim to issue refunds within 10 business days after the goods have been received, inspected and approved.

Where a statutory cancellation or other legal right requires an earlier refund, the applicable statutory deadline takes precedence.

For further details, see our Return & Refund Policy.

11. Payment Disputes

If you notice an incorrect charge, duplicate transaction or other payment issue, please contact support@zeptora.shop.

Provide your order number and a brief description of the issue.

We will review the relevant order records and assist where possible.

Customers retain their rights to seek assistance from their bank, card provider or other appropriate authority.

12. Privacy and Payment Information

Order and transaction information is handled in accordance with applicable UK data protection requirements.

Payment processors may handle sensitive card details under their own security and privacy policies.

For more information, read our Privacy Policy.

13. Related Policies

For further information, please review:

14. Business Hours

Monday–Friday: 10:00 AM–4:00 PM

Saturday–Sunday: Closed

Time Zone: (GMT+00:00) Greenwich Mean Time (London)

15. Contact Information

Store Name: Zeptora

Website: https://zeptora.shop

Business Address: 37 Battersea Bridge Rd, Battersea, London, SW11 3BA, United Kingdom

Customer Support Email: support@zeptora.shop

Phone Number: +44 20 7095 0360

For payment or billing assistance, please contact our customer support team during regular business hours. We aim to provide clear information and help resolve payment-related concerns as efficiently as possible.