Shipping policy

At Zeptora, we want furniture shopping to feel straightforward from the moment you place your order until your purchase reaches your home. We arrange delivery of beds, mattresses, sofas and other home furniture with attention to packaging, handling and reliable transportation.

This policy explains where we deliver, how long orders normally take, what shipping costs, and how we handle tracking, cancellations and delivery problems.

1. Shipping Destinations

Zeptora delivers exclusively within the United Kingdom.

Our delivery coverage includes England, Scotland, Wales and Northern Ireland.

  • Delivery Country: United Kingdom

  • Standard Shipping: FREE on all orders

  • Minimum Order Value: No minimum purchase required

  • International Delivery: Not available

We do not currently accept orders for delivery outside the United Kingdom.

2. Free Standard Shipping

We offer free standard shipping on every UK order, regardless of the order value or number of furniture items purchased.

You do not need a promotional code or minimum spend to receive free standard delivery.

Any applicable taxes are included in the displayed price where required. Your complete order total will be shown at checkout before payment.

3. Processing and Delivery Estimates

Our standard order timeline is:

Delivery Stage Estimated Time
Order Processing 1–2 business days
Shipping / Transit 4–6 business days
Total Estimated Delivery 5–8 business days
Standard Shipping Cost FREE
Delivery Area United Kingdom

Processing Time: 1–2 Business Days

After your order is received and confirmed, we begin preparing your furniture for shipment.

This may include confirming product availability, checking order details, arranging suitable packaging and scheduling collection by the delivery provider.

Transit Time: 4–6 Business Days

Once your order leaves the fulfilment location, standard delivery is estimated to take 4–6 business days.

Delivery times may vary depending on your location, furniture dimensions and the delivery service used.

Total Delivery: 5–8 Business Days

The combined estimated processing and transit time is 5–8 business days.

This is an estimate, not a guaranteed delivery date. We will communicate significant delays when we become aware of them.

4. Business Hours and Order Cutoff

Business Hours: Monday–Friday, 10:00 AM–4:00 PM

Business Time Zone: (GMT+00:00) Greenwich Mean Time (London)

Daily Order Cutoff: 4:00 PM (GMT+00:00) Greenwich Mean Time (London)

Orders are handled according to the following schedule:

  • Orders received before 4:00 PM, Monday–Friday, enter our processing queue that business day.

  • Orders received after 4:00 PM enter processing on the next business day.

  • Orders placed during weekends enter processing on the next working day.

  • Processing and delivery estimates are calculated in business days, normally Monday–Friday.

5. Delivery Partners

Depending on the destination and package requirements, deliveries may be arranged through established UK parcel or furniture transportation services, such as:

  • Royal Mail

  • DPD

  • Parcelforce

  • DHL

  • Appropriate large-item furniture or freight delivery providers

Carrier selection depends on product dimensions, weight, delivery location and service availability.

The actual provider and available tracking information will be communicated after dispatch.

6. Large Furniture Deliveries

Beds, sofas, mattresses and other bulky products sometimes require different handling from smaller parcels.

For larger items:

  • Delivery may require a specialist transport service.

  • Furniture may arrive in more than one package.

  • Carriers may contact you about delivery arrangements.

  • You should ensure that your delivery address is accessible.

  • Doorways, staircases and entrances should have sufficient clearance for the furniture ordered.

Standard delivery does not include assembly, installation, removal of old furniture or white-glove placement unless expressly offered and confirmed before purchase.

7. Order Confirmation and Tracking

After completing your purchase, you will receive an order confirmation at the email address supplied during checkout.

Once your order is dispatched, we will send available shipment and tracking details.

Please note:

  • Tracking information may require 24–48 hours to show its first update.

  • Carrier scans may not appear immediately.

  • Multiple packages may have separate tracking references.

  • Oversized furniture shipments may use different tracking or delivery notification systems.

For tracking assistance, contact support@zeptora.shop with your order number.

8. Changes and Order Cancellations

We understand that you may need to amend your order.

Before Dispatch

If you need to update an address, change an item or cancel your order, email us as soon as possible.

We will attempt to make the requested change before the shipment is handed to the carrier.

After Dispatch

If the order has already been dispatched, we may not be able to change its contents or stop delivery.

Your statutory cancellation rights and our Return & Refund Policy remain available where applicable.

Where a refund is due, it will be processed within the timeframe required by applicable law.

9. Damaged Furniture or Packaging

Please inspect your delivery as soon as reasonably possible.

If a bed frame, sofa, mattress or other item arrives damaged, contact us promptly.

To help us review the issue:

  1. Take photographs of the affected furniture.

  2. Photograph any damage to the outer packaging.

  3. Keep the packaging and included components where practical.

  4. Email support@zeptora.shop with your order number and a description of the problem.

We will review the situation and arrange an appropriate repair, replacement, return or refund under our policies and your legal rights.

Zeptora covers reasonable return shipping or collection costs for confirmed damaged, defective or incorrectly supplied products.

10. Incorrect or Missing Items

If you receive the wrong product or find that components are missing, please contact customer support.

Include your order number, the item expected and what was delivered.

We will investigate and arrange an appropriate resolution without charging you additional shipping costs for our error.

11. Delivery Delays

Although we aim to deliver within the estimated timeframe, delays can occasionally arise from:

  • Carrier network disruptions

  • Severe weather

  • Unusually high parcel volumes

  • Incorrect delivery details

  • Transport or logistical difficulties

If your shipment exceeds the estimated delivery period, contact us so we can investigate.

Your rights concerning delayed or non-delivered goods under applicable UK consumer law remain unaffected.

12. Lost or Missing Deliveries

If your order has not arrived and tracking provides no clear explanation, notify us.

We will contact the delivery provider and review the shipment information.

Where goods are confirmed lost before delivery, we will arrange a suitable replacement or refund in accordance with your consumer rights.

If tracking shows delivery but you cannot locate the package, check the designated delivery area and contact us for assistance with an investigation.

13. Incorrect Addresses and Failed Delivery

Please provide complete delivery information at checkout, including:

  • Full recipient name

  • Building number and street

  • Flat or apartment details where applicable

  • Town or city and postcode

  • Contact telephone number and email

If you notice an error, contact us immediately.

Changes may not be possible once a parcel has been dispatched.

If an order is returned because of an address error or unsuccessful delivery arrangements, we will explain the available options and any legally permissible, previously disclosed additional costs before proceeding.

14. Multiple Shipments

Some orders may be delivered in separate parcels because of their size or fulfilment arrangements.

Different packages may arrive on different days, and each may have its own tracking information.

You will not be charged additional standard shipping fees for split deliveries.

15. Returns Following Delivery

We offer a 30-day return window, subject to our published conditions and applicable UK consumer rights.

For details about cancellations, returns and refunds, visit our Return & Refund Policy.

16. Business Hours

Monday–Friday: 10:00 AM–4:00 PM

Saturday–Sunday: Closed

Time Zone: (GMT+00:00) Greenwich Mean Time (London)

Order Cutoff: 4:00 PM (GMT+00:00) Greenwich Mean Time (London)

17. Contact Information

Store Name: Zeptora

Website: https://zeptora.shop

Business Address: 37 Battersea Bridge Rd, Battersea, London, SW11 3BA, United Kingdom

Customer Support Email: support@zeptora.shop

Phone Number: +44 20 7095 0360

For questions about an order, tracking or delivery arrangements, contact our customer support team during business hours.